Japan

Change Location

Japan

Change Location

Sustainability
Suzuki Sustainability
Policy for Stakeholders

Policy for Stakeholders

Policy for Stakeholders
Stakeholder Engagement and Examples of Communication Initiatives

Policy for Stakeholders

Target Stakeholders	Approach	How to Communicate & Engage
Customers	For customer satisfaction While keeping in step with the times and taking the opinions of the public into full consideration, use our technologies and sincerity to create useful products of real value that satisfy the customer. Do our best to provide quick, reliable, and stress-free sales and after-sales services in order to enhance customer satisfaction.	Marketing activity (sales and after-sales services) Customer Relations Office Customer events Safety driving lectures, etc.
Business partners	For prosperous coexistence Cooperate with business partners on an equal footing, maintain trusting relationships, and strive to create truly valuable products. We will also practice legal compliance, respect for human rights, and environmental protection.	Presentation of procurement policy Procurement activity Co-development Exchange of opinions between the management or people in charge, etc.
Employees	For comfortable and worthwhile workplaces Create a workplace based on the following points that allows for employee self-improvement and advancement. (1) Create a safe and healthy workplace for employees. (2) Create a system that fairly evaluates and supports those who want to take initiative in advancing their careers. (3) Create a good and stable employer-employee relationship.	Safety and Health Committee Consultation desk Goal Challenge System Self-actualization system In-house education and training program Worksite discussions (The President visits all divisions.) Labor-management discussions, etc.
Shareholders and investors	For improvement of corporate value Disclose information promptly, appropriately, and fairly while seeking communication with shareholders and investors, and strive to reinforce the management base and improve our corporate value.	Annual General Meeting of Shareholders Presentation meetings with institutional investors IR events for individual investors Publication of various reports, etc.
Local community	For a community-friendly company Contribute to the development of local communities through positive communications with local communities and social action programs, and act as a responsible member of society.	Local contribution activities in each domestic and overseas office Educational support activity Suzuki Plaza, etc.
Environmental	For global environmental conservation Acknowledge that activities in environmental conservation are the most important part of business management. Promote environmental conservation in accordance with our Suzuki Global Environment Charter through our business activities and products in order to achieve a society with sustainable development.	Establishment, promotion, and reporting of the Suzuki Environmental Plan 2025 Holding of and participation in various environmental events Environmental education and lectures, etc.

Stakeholder Engagement and Examples of Communication Initiatives

Target Stakeholders	Example Initiatives
Customers	Customer opinions, suggestions and other feedback received by the Customer Relations Office are communicated to the relevant departments in order to develop better products and improve manufacturing, quality, sales and after-sales services. We have established a system enabling such information to be promptly fed back to the relevant departments in charge depending on the criticality of the information. Also, we fully examine the collected information, and in some cases, we identify and summarize potential customer needs and inform the relevant divisions.
Business partners	We make efforts to promote mutual understanding by holding a Procurement Policy Presentation once a year for our business partners. The goal of this presentation is to share Suzuki’s policy and product/production plans, as well as to convey our procurement policy.
Employees	Beginning with the annual Shunto labor-management wage negotiations in 2022, we have changed the format of these negotiations to a style of discussion in which labor and management directly debate their respective opinions in order to find common ground for the development of the Company. Every month, information exchange meetings are held between the labor union leaders and the President and Executive Vice Presidents, and the minutes of those meetings are distributed to all employees. We also hold worksite discussions in which the President personally visits all divisions, plants and sites of Suzuki Motor Corporation and exchanges views with employees on legal compliance and new operational measures.
Shareholders and investors	Financial briefings for analysts are held every quarter of the year. In addition, we invite analysts to participate in investors’ conferences, growth strategy briefings, technology strategy briefings, new model announcements, and other events whenever possible. At IR meetings, we actively engage in flexible dialogue with investors in response to their requests, both in person and via online tools. We also periodically hold presentation meetings for individual investors. Since the Annual General Meeting of Shareholders held in 2008, we have been inviting shareholders to the Suzuki Plaza for tours, after the meeting. (We canceled the events for 2020– 2022 due to COVID-19.)
Local community	At domestic automobile assembly plants, we accept students from local schools as part of their field trips for social studies. We also hold social events with the local community to exchange information, and an Autumn Festival to promote friendship among employees, their families and local residents. Through these events, we strive to promote a deeper mutual understanding with the local community.