GLOBAL SUZUKI

CSR Policy

Structure for promoting CSR

At the Executive Committee meetings attended by Representative Directors and Directors and Managing Officers concerned, issues, policies, and measures concerning CSR activities are discussed. Along with the management, the Company as a whole, aims to promote viable CSR activities.

Steps in defining materiality (key issues) in CSR activities

We have defined the materiality (key issues) in CSR activities of the Suzuki Group, led by the departments in charge of CSR including corporate planning departments (Corporate Communications and Corporate Management/IR) and environmental departments, using the following steps.

Steps in defining materiality in CSR activities

Step 1 Extract issues based on GRI guidelines, etc.
Step 2 Departments in charge of CSR organise and discuss issues extracted, and decide their significance for the Suzuki Group
Step 3 Decide significance for the stakeholders through meetings with ESG investors and environmental NGOs
Step 4 Define materiality and decide their priority from two axis: significance for the Suzuki Group and for the stakeholders
Step 5 Check their compliance with the mid-term management plan

The defined materiality is shown in the following matrix. Based on this materiality, the Company will work on the CSR activities and review it periodically.

Significance for the Stakeholders Extremely High
  • Occupational health and safety
  • Traffic safety
  • Environmental conservation
  • Respect for human rights
  • Supply chain management
  • Enhancement of product quality
    (development, production, sales, and service)
  • Reduction of CO2 emissions
  • Development and popularisation of environmental technologies
  • Development and popularisation of safety technologies
  • Corporate governance and compliance
  • Stable growth of sales and income
High
  • Effective use of resources
    (raw materials, energy, and water)
  • Diversity
  • Educational support
  • Contribution to the local communities
  • Enhancement of corporate value
  • Nurturing of human resources
  • Stable labour/management relations
  • Enforcement of risk management
  High Extremely High
  Significance for the Suzuki Group

SDGs and CSR activities of the Suzuki Group

Sustainable Development Goals (SDGs), which were adopted by the United Nations in September 2015, aims to realise better international society by setting 17 goals in society, economy, and environment to be worked on by 2030 and make efforts for their solutions. All entities including corporations and all persons in all countries and regions are required to take necessary actions.
The Suzuki Group supports SDGs and will actively take responsibilities in goals that we can contribute in their achievements through our CSR activities.

SDGs Relative sections in Suzuki’s CSR activities
Ensure healthy lives and promote well-being for all at all ages
(Environment)
Improvement in fuel efficiency, Development of next-generation vehicles
Reduction of substances of concern and use of their alternatives
(Social)
Welfare vehicles
A range of products equipped with Suzuki Safety Support
Traffic safety
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
(Social)
Suzuki Foundation, Suzuki Education and Culture Foundation
Educational support activity
Suzuki Plaza
Activities by domestic plants and distributors, and overseas group companies
Achieve gender equality and empower all women and girls
(Social)
Diversity, Actions to promote participation by women
Ensure availability and sustainable management of water and sanitation for all
(Environment)
Purification of plant effluent
Thorough water-saving at plants and offices
Environmental communication activity
(Social)
Activities by domestic plants and distributors, and overseas group companies
Ensure access to affordable, reliable, sustainable and modern energy for all
(Environment)
Development of next-generation vehicles (electric and fuel-cell vehicles)
CO2 reduction in production
Expansion of solar power generation
Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
(Environment)
Development of next-generation vehicles (electric and fuel-cell vehicles)
(Social)
With our business partners
Improving corporate value
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
(Environment)
Improvement in fuel efficiency, Development of next-generation vehicles
(Social)
Educational support activity
Make cities and human settlements inclusive, safe, resilient and sustainable
(Social)
Welfare vehicles
A range of products equipped with Suzuki Safety Support
Traffic safety
Activities by domestic plants and distributors, and overseas group companies
Ensure sustainable consumption and production patterns
(Environment)
Control of air pollution
Promotion of 3Rs
Promotion of green procurement
Life Cycle Assessment
Take urgent action to combat climate change and its impacts
(Environment)
Improvement in fuel efficiency, Development of next-generation vehicles
CO2 reduction in production
Expansion of solar power generation
Promotion of environmental education
Conserve and sustainably use the oceans, seas and marine resources for sustainable development
(Environment)
Activities for “CLEAN-UP THE WORLD CAMPAIGN”
Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
(Environment)
Biodiversity guideline
Forest conservation
Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
(Social)
With our business partners
(Governance)
Efforts for compliance

Policy for Stakeholders

Main stakeholders Policy Ways of dialogue and communication
Customers

For Customer Satisfaction

While keeping in step with the times and taking the opinions of the public into full consideration, use our knowledge and skills to create useful products of real value that satisfy the customer. Do our best to provide quick, reliable, and stress-free sales and after-sales services in order to enhance customer satisfaction.

  • Marketing activity (sales and after-service)
  • Customer Relations Office
  • Customer events
  • Safety driving lectures, etc.
Business Partners

For Prosperous Coexistence

Cooperate with our business partners on even ground to maintain confidential and prosperous relationships for manufacturing value-packed products while practicing initiatives for compliance to laws and regulations, respect of human rights, and preservation of the environment.

  • Presentation of procurement policy
  • Procurement activity
  • Co-development
  • Trading of opinions between the management or persons in charge, etc.
Shareholders & Investors

For Improvement of Corporate Value

Disclose information promptly, appropriately, and fairly while seeking communication with shareholders and investors, and strive to reinforce management base and improve our corporate value.

  • Annual General Meeting of Shareholders
  • Presentation for institutional investors
  • IR events for individual investors
  • Publication of various reports, etc.
Employees

For Comfortable and Worthwhile Workplaces

Create a workplace based on the following points that allows for employee self-improvement and advancement.

  • 1.Create a safe and healthy workplace for employees.
  • 2.Create a system that fairly evaluates and supports those who want to take the initiative in advancing their careers.
  • 3.Create a good and stable employer-employee relationship.
  • Safety and health committee
  • Consultation desk
  • Goal-challenging system
  • Self-actualisation system
  • In-house education and training program
  • Labour-management consultations, etc.
Local Community

For a Community-Friendly Company

Contribute to the development of social community through positive communications with local communities and social action programs, and act as a responsible member of society.

  • Local contribution activities in each domestic and overseas office
  • Educational support activity
  • Suzuki Plaza, etc.
Environment

For Global Environmental Conservation

We acknowledge that activities in environmental conservation are the most important part of business management. Environmental conservation is promoted in accordance with our “Suzuki Global Environment Charter” through our business activities and products in order to achieve a society with sustainable development.

  • Establishment, promotion, and reporting of Environment Plan 2020
  • Opening of and participation into various environment events
  • Environment education and lectures, etc.

Basic policy regarding human rights

As stated in the“Suzuki Group Code of Conduct”, we believe that respect for human rights is the base for all corporate activities and thorough efforts are made even in the CSR activities. The Suzuki Group has no intention of taking part in any action that would lead to infringement of human rights. We will promote respect of human rights with all stakeholders.

(Initiatives concerning human rights)

  • Prohibiting all types of harassments
  • Safe and healthy working environment, and good employee relations
  • Eliminating discrimination in employment
  • Prohibiting child labour and forced labour
  • Not using conflict minerals causing human rights infringement