Efforts for Product Quality

As a manufacturer, Suzuki has been taking on the challenge of developing new technologies. No matter how good a technology is, however, it will not be recognized by customers as a product unless it is of good quality and an affordable price. Suzuki’s business is viable only when customers buy and use its products to their satisfaction. We therefore work to create high-quality, valuable products at an affordable price from the customer’s point of view.

Production of high quality

In its Mid-Term Management Plan (April 2021 to March 2026) “Sho-Sho-Kei-Tan-Bi,” Suzuki has set “maintaining high quality” as one of three priority issues and has been taking measures accordingly. (“Sho-Sho-Kei-Tan-Bi” is an abbreviation of Japanese terms meaning “smaller,” “fewer,” “lighter,” “shorter,” and “neater.”)We will work, focused on customer, to create products of high quality, value-packed products at affordable price. In addition, we will strive to prevent the occurrence, early detection, and outflow of quality problems by promptly investigating the causes and taking countermeasures, production with reduced variants, and expanded traceability management.

Quality management system

Suzuki Group has adopted the international standard ISO9001 as its quality-management system. In addition to 5 plants in Japan, major overseas plants in India, Indonesia, Thailand, Hungary, etc., have also adopted the ISO9001. Suzuki Philippines Inc., which is a subsidiary for production of motorcycles, also acquired the certificate in FY2020.
As a result, the ratio of production at plants certified by ISO9001 against the entire global production of automobiles in the Suzuki Group in FY2020 (2,651,000 vehicles) reached approximately 99.3%. We will promote quality management in the entire Suzuki Group, and continue to make efforts to realize quality improvement.

Acquisition of ISO9001 Series Certification by Major Manufacturing Bases

  Country Plant
1 Japan Suzuki Motor Corporation: Kosai Plant
2 Osuka Plant
3 Sagara Plant
4 Iwata Plant
5 Hamamatsu Plant
6 India Maruti Suzuki India Limited
7 Suzuki Motor Gujarat Private Limited
8 Suzuki Motorcycle India Private Limited
9 Pakistan Pak Suzuki Motor Co., Ltd.
10 Indonesia PT. Suzuki Indomobil Motor
  Country Plant
11 Thailand Suzuki Motor (Thailand) Co., Ltd.
12 Thai Suzuki Motor Co., Ltd.
13 Vietnam Vietnam Suzuki Corp.
14 Philippines Suzuki Philippines Inc.
15 Hungary Magyar Suzuki Corporation
16 U.S.A. Suzuki Manufacturing of America Corp.
17 Colombia Suzuki Motor de Colombia S.A.
18 China Jinan Qingqi Suzuki Motorcycle Co., Ltd.
19 Changzhou Haojue Suzuki Motorcycle Co., Ltd.
20 Taiwan Tai Ling Motor Co., Ltd.