GLOBAL SUZUKI

CSR Policy

Structure for promoting CSR

At the Executive Committee meetings attended by Representative Directors and Directors and Managing Officers concerned, issues, policies, and measures concerning CSR activities are discussed. Along with the management, the Company as a whole, aims to promote viable CSR activities.

Materiality in CSR activities

Considering the changing situations surrounding the automotive industry, voices from various stakeholders, and societal demands including SDGs (Sustainable Development Goals by the United Nations), from issues the Group believes need to be solved, we have defined the following six activities as materiality in CSR activities. The Company will continue providing value-packed products to customers and aim for sustainable growth along with the society and stakeholders.

Materiality in Suzuki’s CSR activities

1.Quality Development of technology and management of quality for the safety and reliability of customers
2.Compliance Compliance to laws and regulations, and management structure
3.Environment Development of environment-friendly technologies and preservation of environment
4.Social contribution Contribution to local society and education support
5.Corporate value Structuring of stable management base
6.Human resources Nurturing of human resources, and labour safety and health of the Group

Policy for Stakeholders

Suzuki Group Code of Conduct

In April 2016, Suzuki reviewed the conventional Suzuki Activity Charter, Standards of Behaviour, etc. and established the Suzuki Group Code of Conduct, which is a new code of conduct for officers and employees of Suzuki and the consolidated subsidiaries (hereinafter Suzuki Group) to healthily implement their operation.
The code of conduct is important in promoting CSR activities of the Suzuki Group, and to spread and adopt the code throughout each company of the Suzuki Group, we are distributing portable booklets, posting the code on our intranet homepage, conducting employee trainings, etc.

Suzuki Group Code of Conduct (excerpt)

For Our Customers (1) Realisation of products and services
of superior value
Suzuki Group will provide customers with products and services exceeding their expectation as in line with the spirit “Develop products of superior value by focussing on the customer” which is listed as the first item in our “Mission Statement”.
(2) Activities on Quality Suzuki Group will develop and produce high quality products which customers can use in relief and will provide aftersales services considering customers’ safety and security with first priority.
If by any chance a quality related problem occurs, Suzuki Group will devote its sincere efforts to react on customer’s voice, grasp the problem at an early stage and take measures with thorough investigation into the causes so that the customer can continue using Suzuki products in relief.
For a better Working Environment (3) Respect of Human Rights Suzuki Group will be aware of international norms pertaining to human rights and respect fundamental human rights with reference to laws in each country or region.
(4) Occupational Safety•Traffic Safety Suzuki Group will review the workplace environment to create safe workplace.
Suzuki Group will thoroughly carry out education on safety to prevent occurrence of occupational injury.
(5) Promoting Kaizen Activities and
Observing Basic Business Rules
Suzuki Group encourages employees to come up with inventive ideas to improve the workplace. Suggestions from employees on Kaizen will be evaluated and effective measures will be adopted and widespread amongst Suzuki Group companies for a growth of the entire Group.
Suzuki Group will create basic rules on our work for the employees to follow.
For Shareholders and All other Stakeholders (6) Compliance While Suzuki Group acknowledges the existence of difference in laws related to competition such as Antitrust Law and laws related to fair trading by each country or region, Suzuki Group will grasp the difference and carry out training on employees to observe laws and societal norms in their respective countries and regions.
(7) Environmental Activities In order to hand over the beautiful earth and affluent society to the next generations, we must all realise that actions of each and every one of us have a great effect on our earth’s future therefore Suzuki Group will make every effort to preserve global environment.
(8) Refusing relations with antisocial forces Suzuki Group will thoroughly refuse any relationships with antisocial forces and organisations which are threatening the order and safety of civil society.